![]() ![]() We encourage consumers to visit the following website for more information on how to protect their identity."Įquifax did post an update on their website stating high volume of security freeze requests has caused temporary technical difficulties. We have taken several steps to increase capacity and communication to support concerned consumers, such as adding agents, keeping our call center open through the weekend and authorizing overtime. In addition, you can place, temporarily lift or permanently remove a freeze. The unprecedented number of consumers contacting us after the Equifax announcement has impacted our ability to respond to consumers as we would like. To place a freeze by phone, you can also call our automated line at (800) 349-9960. You can check the status of your security freeze through your myEquifax account as well. ![]() TransUnion's focus has been on assisting consumers concerned about the Equifax incident and ensuring our systems are secure. You can place, temporarily lift, or permanently remove a security freeze on your Equifax credit report in several ways. I reached out to TransUnion and a representative said: I've tried for the past two days."Īnother viewer, Diane tells me that she keeps getting an error message. One viewer, Jerry, said, "None of the credit reporting agencies are taking requests to freeze credit either online or by phone. Customer Care is available between 9:00 AM and 9:00 PM ET, Mon-Fri. For help or support, contact the Customer Care team at 1-888-EQUIFAX (1-88). If you already have a myEquifax account, your username will be your email address. Stay on top of breaking news stories with the ABC11 News App If you are signing in to myEquifax for the first time, your username may or may not be an email address. However, for many who have tried to use a security freeze, they said they've hit roadblocks. One way to protect your credit is to sign up for a security freeze. Sensitive information that was vulnerable to the hack included: names, Social Security numbers, birth dates, addresses, driver's license numbers, credit card numbers, and some "dispute documents," which also include personal information. While many people are trying, they're reporting problems with being able to protect their credit.Īfter Equifax announced that hackers stole personal data from 143 million Americans, many consumers are trying to protect their identities. We provide a buying advantage with verified reviews and unbiased editorial research. Write by certified mail to the addresses below: Equifax. Impacted by the Equifax hack? If so, you need to take action right away. 2.6/5 (217 reviews) Are you this business Learn More Updated: Our promise. How do I place a security freeze To place a freeze, you must write to each of the three credit bureaus. Impacted by the Equifax hack? If so, you need to take action right away.
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